Cancellation Policy

MenuMeet is built on a simple principle: you should stay because the product works for your venue, not because you're locked in. This policy explains exactly how cancellations work — no small print, no surprises.

1. How to Cancel

You can cancel your MenuMeet subscription at any time through any of the following:

• Log in to your MenuMeet admin panel and navigate to Billing → Cancel Subscription
• Email us at [email protected] with your venue name and registered email
• Message us on WhatsApp at +92 316 229 2811

We aim to process all cancellation requests within 1 business day and will confirm by email once done.

2. When Cancellation Takes Effect

Your cancellation takes effect at the end of your current billing period — not immediately.

• Monthly plans: You retain full access until the last day of the month you've already paid for
• Annual plans: You retain full access until the end of the annual period you've already paid for

You will not be charged again after cancellation is confirmed.

3. No Cancellation Fees

There are no cancellation fees, no early termination charges, and no lock-in contracts on any MenuMeet plan. This applies to Standard, Pro, and Enterprise plans alike.

4. Refund Policy

MenuMeet subscriptions are prepaid. We do not offer partial refunds for unused time within a billing period. The one exception is if MenuMeet has experienced a significant, verified service failure on our part — in which case refunds will be considered on a case-by-case basis.

If you cancel during your 15-day free trial, you will not be charged anything and no refund is necessary.

5. Free Trial Cancellation

• The 15-day free trial can be cancelled at any time with no charge
• No credit card is required to start the trial, so there is nothing to cancel from a billing perspective
• If you do not choose a plan by the end of the trial, your account will automatically pause
• Paused accounts and their data are retained for 30 days, after which data is permanently deleted

6. What Happens to Your Data After Cancellation

• You retain full access to your admin panel and all data through the end of your paid period
• After the billing period ends, your account is placed in a read-only state for 30 days
• During those 30 days you can export your data (conversation logs, reservation records) on request
• After 30 days, all account data is permanently and securely deleted from our systems
• WhatsApp conversations that have already occurred remain on the guest's own WhatsApp — we cannot delete those

7. Reactivation

Changed your mind? You can reactivate your MenuMeet account at any time within the 30-day data retention window by simply resubscribing. Your previous configuration, menu, and settings will be restored. After 30 days, a fresh setup will be required.

8. Cancellation by MenuMeet

MenuMeet reserves the right to cancel or suspend accounts that violate our Terms of Service — for example, sending spam or violating Meta's WhatsApp Business policies. In such cases, refunds will not be issued. We will notify you by email before taking action unless the violation requires immediate suspension.

9. Multi-Location & Enterprise Accounts

Enterprise accounts with custom contracts may have different cancellation terms as agreed at the time of signing. If you're unsure, email us and we'll clarify your specific arrangement. For all other matters, this standard Cancellation Policy applies.

10. Questions

If you have any questions about cancelling or want to discuss your account before cancelling, we're happy to help:

• Email: [email protected]
• WhatsApp: +92 316 229 2811
• Response time: within 1 business day